Is Send Something free forever?

You can stay on the free account for as long as you like, but you can only accept up to ten submissions.

Is it mandatory to use your AI tools?

No. ASH AI is turned off by default for all users. You have full control over whether to activate and use these features. To use our AI capabilities, you must actively opt in by enabling them in your settings. If you choose not to enable our AI tools, none of your submissions or data will be processed through these systems. Your experience with our core services remains unchanged, and you can continue to use all standard features without any AI enhancement. We believe in giving you choices about how you interact with our platform. Whether you decide to leverage our AI capabilities for increased efficiency or prefer to stick with our traditional tools, the decision is entirely yours.

Do you use submissions to train your AI model?

No, we do not use your submissions to train our AI models. When you use our AI Tools, your data is only processed to deliver the specific service you've requested. Neither Send Something nor any of our Third-Party AI Service providers (AWS and Google) will use your data to train machine learning models. We follow strict data minimisation principles, meaning we only transmit the data necessary for each specific AI request. Your information is not retained beyond the processing session and is not used for any purpose other than fulfilling your immediate request. This commitment to protecting your data is formalised in our Terms for AI Features, which explicitly states that customer data will not be used for training purposes. We believe in transparent data practices and respecting your privacy while providing powerful AI-enhanced tools.

What are my payment options?

Just enter your card details when you upgrade and you'll automatically be billed on a monthly or annual basis. If you require a different mode of payment, please reach out to us directly.

What happens when I hit my ten submissions on the free plan?

When you hit the ten submission limit, we'll prompt you to add in payment details. Don't worry, you won't lose any data and live submissions will continue to come into your account, however, you will not be able to access them.

I'd like to add another organisation. Is this possible to add to my account?

Yes! You can add multiple organisations to your Send Something account. You will be billed for each new organisation you'd like to add to your account. Please reach out for more details.

How can I cancel my subscription?

If on the monthly subscription, you can cancel your account at any time. Your account will remain open until the end of your billing cycle. If signed up to an annual plan, your account will remain active until the end of your billing cycle.

I'm stopping submissions for a while. Can I pause my account?

Yes! You have the option to pause your account on every plan. We'll keep your account on ice, keep your setup complete and data safe so you can come back later.

Ten Reasons to Ditch the Email Inbox - Send Something

The creative landscape has transformed dramatically in recent years. With advanced digital tools and AI technologies like ChatGPT, Claude and DALL-E, content creation has reached unprecedented levels. While this democratisation of creativity is exciting, it presents a significant challenge for organisations managing submissions. As the volume of submissions grows, the traditional email inbox is becoming increasingly inadequate.

Here's why it's time to switch to a dedicated submission management platform:

1. Enhanced Submitter Experience

A well-designed submission platform offers a clear, professional journey with structured forms and immediate confirmation. This improves the experience for creators and increases submission quality while reducing spam.

2. Enforced Guidelines

Unlike email, where guidelines are often ignored, platforms like Send Something use customisable forms that ensure submissions meet your requirements. This means no more incomplete applications or incorrect file formats.

3. Streamlined File Management

Say goodbye to attachment size limits and downloading files to view them. Modern submission platforms handle any file type and size, with in-platform preview capabilities and secure storage.

4. AI-Powered Review Process

Send Something's ASH (Automated Submissions Handler) uses AI to identify and prioritise submissions matching your criteria, helping you discover the right talent faster while reducing administrative overhead.

5. Centralised Collaboration

Keep everything in one place with team-specific permissions, in-platform messaging, and collaborative review tools. No more forwarding emails or switching between different communication channels.

6. Automated Workflows

Reduce manual tasks with automated responses, status updates, and customizable workflows. This ensures consistent communication with submitters and saves valuable time.

7. Professional Communication

Use message templates and bulk messaging features to maintain professional communication. Automated status updates keep creators informed, enhancing your brand reputation.

8. Team Coordination

Tag team members, leave notes, and collaborate in real-time. This transparency speeds up decision-making and ensures everyone stays aligned.

9. Enhanced Security

Protect sensitive information with robust security measures and ensure compliance with privacy regulations. This is particularly crucial when handling creative works and personal data.

10. Data-Driven Insights

Access analytics and reporting tools to understand submission trends, track performance, and make informed decisions about your submission process.

Built by creatives for creatives, Send Something transforms submission management from a burden into a strategic advantage. As content creation continues to grow, having the right tools becomes increasingly crucial. Don't let great creative work get lost in an overcrowded inbox – streamline your process with a platform designed for the modern creative landscape.

Ready to transform your submission process? Visit SendSomething.ai to learn more.